Today I had an appointment.Once I arrived they asked me for my name for the appointment and then told me to sit down.In the waiting area they is a water station and bathroom which was nice.After about 10 minutes of waiting they called me back and I went to get my braces adjusted.The lady who did it was very nice to me.Once I was done another lady booked me for my next appointment and also told me about this rewards program and signed me up.Overall this experience was very good.