Pro: They had great service. Good prices. Does not pressure you into getting anything extra done. Get things done fast! In and out with in 30 min sometimes. Cons: Low flexibility at the pilson location in chicago, if you cancel your appointment last minute the next appointment available will most likely be in two mouths. But I think thats just because they are a small location and a busy one. You will also get many different orthodontisit working on you through out your time there, so it sometimes doesn't feel very personable. But overall i enjoyed my experience and i love my teeth!